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Help and assistance
Need help? Problems with your ticket(s)?
How do I connect with customer service?
You will find the most frequently asked questions on our extensive Help center. Are you stuck? No worries! You can easily contact us via the Live Chat or send us an email to firstname.lastname@example.org.
How can I get a refund?
Not sure if you can make it, or just want some extra insurance? No worries, we got you covered. Make sure to get a Nightlife Ticket insurance, and you can cancel your ticket(s) anytime - up to 4 hours prior to your start date.
I can't find my tickets
Right after your purchase, you will receive a confirmation email. Click on the button: download your tickets, this will forward you to a order overview page. On the bottom of the page you'll see the download button. No Confirmation email? Make sure to check your spamfolder. Still no email? Just contact us directly via the live-chat, and we will get it sorted.
Why won’t they let me in?
Clubs and locations reserve the right to refuse admittance if you are not properly dressed or in case of indecent behavior. Also, when you are planning to go with a big group (bouncers do not always let people in that are in a large group with only guys, without girls.) or if you are too drunk or stoned. Please behave when waiting in line.